Question 1

What is Fast Track service?

Accepted Answer

Fast Track is a premium airport service that allows you to skip the regular passport control and customs lines. A personal assistant will meet you and guide you through dedicated fast lanes.

Question 2

How do I book a transfer?

Accepted Answer

Select your airport, destination, date, and number of passengers. Choose your vehicle type and complete the booking. You'll receive a voucher with driver details via email.

Question 3

Can I combine airport services with a transfer?

Accepted Answer

Yes! You can add both airport services and transfers to a single cart. This is our unique advantage — one booking, one payment, separate vouchers for each service.

Question 4

What is a transit service?

Accepted Answer

Transit service is for passengers connecting between two flights. Our assistant will meet you at arrival, escort you through the airport, and ensure you reach your connecting gate on time.

Question 5

What currencies do you accept?

Accepted Answer

We accept EUR, USD, TRY, and RUB. Prices are displayed in EUR by default, and you can switch the currency at any time.

Question 6

Can I cancel my booking?

Accepted Answer

Yes, free cancellation is available up to 24 hours before the service. After that, cancellation fees may apply.

Question 7

How do I get my voucher?

Accepted Answer

After payment, you'll receive a PDF voucher via email with a QR code. You can also access it through the voucher link in your confirmation email.

Question 8

Do you offer B2B partnerships?

Accepted Answer

Yes! We offer special rates for travel agencies. Visit our B2B portal at b2b.aviaroyale.com or contact us for more information.

Frequently Asked Questions